Finding a reliable, competent carpet cleaning pro can be a daunting task, especially with so many companies out there making bold claims. How can you separate the honest, skilled technicians from the mediocre operations that prioritize profit over quality? This checklist will equip you with the right questions to ask and qualifications to screen for.
What to Ask
- What specific equipment do they use, and is it truck-mounted? Portable units simply can't generate the vacuum power and heat required for a true deep cleaning.
- Will they provide you with their formal process and solutions in writing so you know exactly what to expect and what's being used in your home?
- Do they offer a clear pricing structure with no bait-and-switch tactics or up-selling pressure for extra services you don't want or need?
- How long have they been operating locally, and can they provide testimonials or references from past customers?
What to Look For
- Do they take an educational approach, answering your questions completely and frankly while showing experience and a commitment to continued training?
- Do they seem more interested in understanding your needs and concerns upfront, or are they rushing through and making assumptions?
- Do they perform on-site inspection and testing of your carpets before quoting a price to ensure the proper solutions and methods?
- Do they carry full liability and workers' comp insurance to protect your home and occupants during the job?
- Do they offer any quality assurance guarantees for their workmanship?
Don't hesitate to dig deep with any prospective carpet cleaner. The most skilled, principled professionals will gladly share their credentials, methods, and ethics while valuing your input. Insist on working with an IICRC-certified, well-reviewed company like Troy Carpet Care for results you can trust.
